Scope & Acceptance
This Privacy Policy applies to all services provided by CruiseClue, including our cruise search engine, stateroom selection tools (Interior, Oceanview, Balcony, Suite), personalized cruise quotes, customer concierge support, and telephone bookings.
By accessing or using our website, submitting booking requests, or speaking with our travel specialists, you acknowledge that you have read and agreed to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of our site and services.
Information We Collect
In order to provide accurate quotes, reserve staterooms, and meet international maritime security requirements, we collect several categories of information:
Identification & Travel Docs
Full legal names (as shown on official passports or government IDs), date of birth, gender, nationality, country of residence, and passport details required by cruise operators and maritime port customs.
Contact Information
Primary email address, mobile/telephone number, physical mailing address, and emergency contact details for travelers in your party.
Cruise Preferences & Special Needs
Cabin category choices, bed configurations, dining times, dietary preferences, mobility/accessibility accommodations, and special celebration requests (e.g., anniversary, birthday).
Payment & Transaction Data
Billing address and payment tokens processed directly via encrypted, PCI-DSS compliant third-party gateways. CruiseClue does not store full credit card numbers on its servers.
How We Use Your Information
We use the collected information exclusively for the following operational and travel concierge purposes:
- Booking Fulfillment: Reserving staterooms, cabins, dining packages, and cruise line tickets with your chosen cruise line.
- Customer Communications: Sending booking confirmations, invoice receipts, sailing countdowns, port directions, and embarkation reminders.
- Customer Support: Assisting you before, during, and after your cruise via phone, email, or chat for rebooking, date changes, or cancellations.
- Customized Offers: Delivering accurate phone-only promotions, onboard credits, and fare drop alerts that match your travel interests.
- Legal & Maritime Compliance: Adhering to maritime security laws, border control documentation standards, and preventing fraud.
Data Security Measures
CruiseClue employs robust administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, or alteration of your personal data:
Retention of Data
We retain personal data only for as long as necessary to complete your travel arrangements, provide active customer service, resolve disputes, and comply with statutory accounting and tax regulations. Once the retention period expires, your data is securely deleted or pseudonymized.
Your Privacy Rights & Choices
Depending on your jurisdiction (such as California under the CCPA/CPRA, or European Economic Area under the GDPR), you have specific legal rights regarding your personal information:
- Right to Access: Request a copy of the specific personal data we hold about you.
- Right to Rectification: Request correction of inaccurate travel documents or contact details.
- Right to Erasure: Request deletion of your data, subject to legal cruise record retention mandates.
- Right to Opt-Out: Unsubscribe from promotional newsletters or quote updates at any time via the link in our emails.
To exercise any of these privacy rights, please contact our Data Protection Team at privacy@cruiseclue.com.
Children's Privacy
CruiseClue services are directed toward adults aged 18 and older. We do not knowingly collect personal information directly from children under 13. When minors travel on a cruise, their information (such as name and date of birth) must be provided exclusively by a parent or legal guardian for booking manifest and emergency safety compliance.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect enhancements in our cruise booking technology, industry standards, or legal requirements. When changes are made, we will update the "Last Updated" date at the top of this document. Continued use of our site signifies acceptance of any updated terms.
Contact Our Privacy Team
If you have questions, feedback, or wish to exercise your data rights regarding your cruise records, our team is ready to assist:
100 SE 2nd Street, Suite 2000
Miami, FL 33131